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The 23-hospital system adopted DexCare, a patient access spinoff from Renton, Wash.-based Providence, that has helped ramp up patient acquisition, self-scheduling and virtual visits.
“Consumer expectations have changed for healthcare. The hospitality industry, banking and travel are light years in front of us,” said Geoff Wester, director of digital patient engagement strategy at SSM Health. “So how do we get there as an organization?”
Industrywide, patients often try to schedule appointments online but run into access and technology issues. With the new website platform,…