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(Medical-NewsWire.com, May 04, 2013 ) Boca Raton, FL --- Customer Feedback Systems is one of the first companies in the world to provide handheld and point-of-service technology to help organizations drive customer retention, positive word-of-mouth and loyalty by listening to their patients and customers.
CFS provides the healthcare industry the means and the method to understand and respond to the patients' changing views, as they are occurring. Their tools reveal the truth of how patients perceive their doctors or hospitals. Their services help them efficiently and effectively respond to those perceptions.
CFS' data collection tools provide a quick, easy and effective way to capture honest feedback in real time. Choose from their specially designed touchpads, which are easy to use and may be hand held or fixed at customer contact points. Or use their software app on any tablet, smart device or PC.
Deriving maximum benefit from patient feedback is as important as collecting it. CFS services, experience, and best practices help their clients avoid pitfalls and get the most value from their tools.
CFS helps their clients:
Develop project scope and purpose
Identify problems and solutions
Determine ultimate objective(s)
Identify Information necessary to collect
Develop questions and responses
Engage/involve appropriate staff
Launch feedback capture campaign
Create implementation plan
Develop pre-launch orientation/training
Select appropriate feedback collection methods/locations
Facilitate post-launch process
Analyze feedback & build knowledge base
Create group expectations & targets, facilitate buy in
Develop meaningful strategies and tactics
Execute plan
Close communication loop directly with the patient
Monitor ongoing impact
Ensure continued performance measurement and staff input
Modify surveys, reporting, and processes to enhance service
CFS helps their clients capture insightful patient feedback in a fast, simple, and easy manner.
JL Haber, Vice President of Programming at Multi Media Productions, added, As an innovator and a leader in their industry, CFS is a natural fit for our show. We are excited to have them as a guest on our program.
For more information go to www.cfs-northamerica.com
About 21st Century Health
21st Century Health is an award winning targeted business show that is independently produced by Multi-Media Productions. The show provides its business viewers an in depth opportunity to find solutions to the industry problems from some of the top business leaders from across the world. Each exclusive segment is taped in our state of the art South Florida Studio.
Once selected, companies are able to present their story and solutions to industry problems in an exclusive way that sets their company apart from the others. With more than 6,000 companies participating on over 600 shows, 21st Century Business continues to be the premier and targeted outlet for the latest business stories.
21st Century Business airs on various national cable networks that are viewed by over 100 million viewers nationwide as well as internationally via DirecTV and Dish Network. The show can also be viewed through video on demand via http://www.21chtv.com. The 21CBTV Series is also available at more than 27 prestigious college universities, including Carnegie Mellon University, Howard University, Dartmouth College and Georgetown University.
For specific market-by-market air dates and times, please e-mail Moniqueh@mmpusa.com. For more information, please visit http://www.21cbtv.com.
Multi-Media Productions USA
Susan Waters
919 732 3070
swaters@mmpusa.com
Source: EmailWire.Com 
Source: EmailWire.com
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